SBI Dimapur joins country wide ‘Town hall meeting’

Morung Express News
Dimapur | June 28  

As part of the commemoration of 210th anniversary of State Bank of India (SBI) which falls on July 1, the leading bank in the country on Tuesday organized a country-wide ‘Town hall meeting’ in 600 locations in all the states.  

The ‘Town hall meeting’ invited customers and participants to come and share their “experiences and expectations” on their banking with the oldest PSU bank in the country.  

In Dimapur, AGM Dimapur Branch, Debojyoti Dutta, in his opening remarks said SBI has a long association with the people of Nagaland since opening of the first SBI branch in the state way back in 1962. He said over the subsequent years, the bank has spread its wings to every nook and corner of the state and trying its best to extend banking facilities to one and all.  

Stating that customers have always been the focal point of the SBI, Dutta said the meeting has provided another opportunity for SBI staff and customers to interact with each other for mutual benefit.  

Chief Manager, RBO, T Kalita, said the meeting is also aimed at informing and educating the general public and customers on the different products and services provided by SBI. He also highlighted the various products and services offered by the bank and new products on the anvil.  

On the occasion, a handful of SBI customers shared their experiences on banking with SBI and also gave their views and suggestions. A customer from Medziphema lauded the bank for providing loan facilities such as KCC and services loan, which he said had helped a lot of people. He also commented on complaints from customers that the bank staff are sometimes “authoritative and behave like administrators.” “We expect the bank staff to be more polite and cooperative to the customers”, he added.  

Secretary, Dimapur District Pensioners’ Association, Shanpan Lotha, urged the branch managers to assist the association during payment of monthly pension. Shanpan said the state government has issued ID cards for pensioners and the association on its part is also issuing certificates in order to eliminate “fake or ghost” pensioners. Another SBI client request the bank officials for timely crediting of pension benefits.  

SBI manager (RCC), RBO Dimapur, TAP Paul, chaired the meeting and chief manager, Cr & NPA, L Hangsing, proposed vote of thanks.  

According to a SBI handout given to customers and media on the occasion, “SBI delivers and delights 27 crore Indians through 1.28 lac touch points, 16,500 branches, 55,000 ATMs ans 57,000 customer service points,” The bank has also 2.20 crore internet banking and 1.35 crore mobile banking users.