Mokokchung, May 16 (MExN): A ten-day training on Retail Customer Interaction got underway here today organized by Mokokchung Entrepreneurs Consortium and YouthNet in partnership with Quest Alliance, Bangalore.
Twenty young and prospective entrepreneurs are attending the training held at Hotel Whispering Winds Conference Hall.
The objectives of the training is to provide the trainees with the understanding of the functions of the Retail Industry, make the learners proficient in customer facing roles, and empower them to be workplace ready.
The training approach and methodology is one “blended learning approach” which combines use of computer based self-learning digital lessons and assessments, classroom activities, outbound activities and workbooks which combines to provide an interactive learning experience. The ‘blended learning environment’ guarantees maximum participation, collaboration and classroom interaction.
Some of the activities in the training would include student workbook, digital lessons and assessments, outbound activities like market scan to understand the job market, reflective worksheets to understand self and opportunities, peer feedback, team building games and debriefs, discussions based on case studies, model behavior demonstration using audio visual material and skills practice through role-plays.
The training is being conducted under the leadership of Nuneseno Chase, Head of Training and Development, YouthNet and assisted by YouthNet facilitator Sentisangla Pongener. The training is a first of its kind in Mokokchung.
