Pfütsero, March 19 (MExN): Kalos Society, Pfütsero today lamented the neglect that the State Bank of India (SBI), Pfütsero Branch has been facing despite repeated appeal and protest by the public as well as the customers.
The Director of the Society in a press statement pointed out that the function of the branch is “increasingly mounting” with growth of its customers and flow of government funds. “However, the bank could not function smoothly due to shortage of certain basic amenities.”
The Society denounced the authority concerned for the neglect and put forth demands to alleviate the hardships of the public and the bank personnel.
It demanded additional ATM booths at Pfütsero Town to cater to the needs of growing customers and also to ease the extra burdens of the bank personnel.
Pointing out the bank could not execute its duties smoothly due to inadequate staffs, Kalos Society further stated that additional field officers – one accountant and three clerical staffs with permanent posting – are necessary at this hour to facilitate the needs of the customers and to keep the managerial works more effective. It was informed that only four bank officers were seen handling the management of the branch.
The statement also highlighted the agony caused to customers in updating passbooks. “Non availability of proper printer has distressed the customers as they have to wait for weeks/months to get their passbook updated or have to search nearby SBI Bank to do that petty job,” it said. In this regard, the Society urged the authority concerned to provide proper passbook printer (SWAYAM – self service bank passbook printing machine).
The branch, it added, needs renovation and revamp in certain areas, especially infrastructures, internet facilities and electrifications.
Meanwhile, Kalos Society called the attention of the authority concerned, administration, and public leaders to survey the “undue hardships” faced by the bank officials and the public and bring “exceptional solution” at the earliest.
An appeal was also made to the public to acknowledge and cooperate with the SBI Pfütsero Branch officials who are “tirelessly and silently working without hesitancy” for the welfare of their customers. “Despite public outrage, criticisms and threats caused to them due to shortage of certain amenities, the officials are working wholeheartedly to facilitate the needs of its valued customers,” the statement noted.
