Kohima, February 13 (MExN): A two day training programme on Government service conduct rules and office procedures for officials of the Nagaland State Helpline Office (State Helpline) was held on February 12 and 13 at the Nagaland State Consumer HELPLINE Office, Kohima. The training was organized by the Department of Legal Metrology & Consumer Protection with Renchamo Lotha, Additional Secretary to the Government of Nagaland, Land Revenue department (Retd) as the resource person of the training.
During the closing of the training, Haopu Singson, Nodal Officer, Legal Metrology & Consumer Protection Department mentioned that one of the main objectives for conducting the training is to impart the knowledge of government service conduct rules and office procedures, as "they are also part of the system of the State government and most of their duty is to deal with customer care enquiries.”
Singson also informed that the Department of Legal Metrology & Consumer Protection is the nodal Department of the Nagaland State Consumer Society and Nagaland State Helpline which was created in 2011 but has not undertaken any training till date. Due to the pandemic in 2020, the department could not conduct any training, however training programmes for Nagaland State Consumer Dispute Redressal Commission State Commission) and Directorate of Legal Metrology and Consumer Protection are scheduled to be conducted in the coming months.
"Since its inception the staff of State helpline have not undertaken any sort of training and as such the nodal Department felt the need to impart the helpline staff about the rules and procedures of basic office functioning methods," said Singson.
The State Helpline office have a toll free number where any citizen can inquire about consumer related query. The state helpline office is presently looked after by a Manager, Counsellor, Web manager and Office assistant.
