UMANG app ensuring hassle free service delivery during COVID – 19 pandemic: EPFO

New Delhi, August 11 (MExN): The Unified Mobile Application for New-age Governance (UMANG) has been a “big hit” among Employees’ Provident Fund Organisation (EPFO) subscribers enabling them to utilize services during COVID – 19 pandemic from the comfort of their homes in hassle free manner, an official release said. 

Using the app, a PF member can access 16 different services of EPFO on their mobile phone which can be availed with an active UAN (Universal Account Number) and a mobile number registered with the EPFO, it said.  On UMANG app a member can raise claim, track claim and know the status of claim raised.

During the COVID-19 pandemic, a total of 11.27 lakhs claims were filed online through the app from April to July 2020, indicating a whopping 180% increase compared to pre-pandemic period from December 2019 to March 2020 when only 3.97 lakhs claims were submitted through the app, the release said. 

The most popular service availed by members through UMANG App is View Member Passbook, said the release Ministry of Labour & Employment via PIB Delhi. 

 During the period from August 2019 to July 2020, this service attracted 27.55 crore viewership’s by EPF members through EPFO Member Portal whereas the same facility of view through UMANG App attracted 244.77 crore API hits, it added. 

To ensure safe and secure delivery of its services at the door steps on its 66 lakh pensioners, EPFO brought the facility of View Pensioner Passbook as well as updation Jeevan Praman Patra on UMANG app receiving ‘enthusiastic’ responses, it added. 

From April to July, 18.52 lakh API hits were received on View Pensioner Passbook service while 29,773 hits were recorded on updating Jeevan Pramaan Patra service. Among the other key services, UAN Activation registered 21,27,942 API hits while the eKYC services recorded 13,21,07,910 hits on UMANG App during the period from April to July 2020.