KOHIMA, JUNE 22 (DIPR): Additional Chief Secretary, Lalthara has urged upon all the Departments to observe minimum courtesy of acknowledging receipt of complaints from the citizens and directed that prompt action be taken for redress of public grievances. Taking a serious view on the present state of affairs in the matter of settlement of public grievances, Lalthara reminded all the Departments that one of the important obligations of public service is the prompt redressal of public grievances and identification of grievance prone areas of Government Departments to eliminate the causes of those grievances of citizens. Observing the prevailing situation, Lalthara regretted that the response of the public servants towards citizens is “Luke Warm” and often “borders on complete indifference”.
To see that all the Government Departments are pro-active, the Additional Chief Secretary said, any complaint should be acknowledged immediately and the grievance should be redressed within a minimum of two months of its receipt. He said the citizens approaching the Government Departments with their grievance petitions should be informed of the progress of his/her grievance. In case it is not found feasible to accede to his/her request, a reason reply may be issued to the aggrieved citizen within its stipulated time limit. A particular grievance which is expected to take longer than two months, in such case, an interim reply should invariably be sent, the Additional Chief Secretary said.
.jpg)
