Most technical issues with SMILE app resolved: Govt

KOHIMA, JANUARY 25 (MExN): The Department of School Education has informed all concerned that the Smart Attendance Management and Informative Leaves (SMILE) App, initiated under the NECTAR Project, has entered its second year of implementation.

According to the department, due to the large number of users, including teachers and staff across the State, the application initially experienced technical issues caused by heavy traffic. It stated that the concerned technical team has been continuously addressing user-reported issues and that “most technical glitches have now been resolved.”

The department further informed that a new and improved version of the SMILE App is now available on the Google Play Store and Apple App Store, and advised that “all employees are advised to update the application to the latest version at the earliest.”

It said that regular monitoring of attendance will commence from January 27, 2026 onwards. The department directed that “all employees are directed to mark their attendance on SMILE app using their mobile phones or tablet without fail.”

The notification cautioned that “non-compliance or poor attendance shall be met with appropriate disciplinary action, including withholding of salary and will be reflected in the APAR, which may affect promotions and other service-related benefits.”

For effective implementation, the department stated that employees must mark attendance strictly in accordance with their prescribed working hours and designated time slots applicable to their category.

The department also highlighted that the SMILE App is equipped with an offline attendance feature, allowing users in areas with limited or no internet connectivity to mark attendance without active network access. It stated that offline data can be stored for up to 30 days and will be automatically synchronised once network connectivity is restored.

In areas without internet connectivity, the department directed that “the SMILE App Coordinator shall ensure that the kiosk tablet is taken to a network-enabled location on a fortnightly basis (preferably, 15th and the last working day of every month) for mandatory data synchronisation.”

The department further directed that respective Heads of Schools and Institutions must ensure strict compliance and regular usage of the SMILE App by all staff.
 



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