Nagaland State Power Department
An power department employees is seen doing repair atop pole in Dimapur. (Morung File Photo)
Exercise to help rectify lapses in IT billing system, dept seeks public cooperation
DIMAPUR, SEPTEMBER 10 (MExN): The Nagaland State Power Department today informed that it has launched an extensive validation and spot verification exercise for the identification and correct tagging of all electricity consumers to their respective transformers and poles.
A press release from the Chief Engineer for Power, Nagaland informed that consumers of nine towns—Chumukedima, Dimapur, Kohima, Mokokchung, Mon, Phek, Tuensang, Wokha and Zunheboto—have been covered by the IT electricity billing system under the Government of India’s Restructured Accelerated Power Development and Reforms Programme (R-APDRP) scheme.
Under the new IT billing system each consumer is identifiable with respect to the electricity service pole and the distribution transformer from where the power supply to the locality/wards/colonies is being catered.
However, the department informed that due to “some shortcomings” at the initial stage of introduction of the new system, it has been receiving complaints from consumers of not receiving their electricity bills, along with complaints of abnormal bills being generated.
The aforesaid exercise was launched in order to rectify these lapses, the department stated. It added that this process is targeted to be completed by end of November 2019.
“A team of authorized DoPN personnel will be visiting the consumer premises to collect all mandatory details of connections. The department solicits cooperation by the esteemed consumers/ house owners to make this exercise a success,” it appealed.
The meanwhile informed all consumers receiving computerized bills, including that of the Spot Billing Machine (SBM) bills, to insist for signing on counter foil of the bills received to ensure authentication of actual bill delivery and accurate billing.
The department further invited constructive advice, suggestions or corrective measures which can be communicated at following email address cepower1helpdesk@gmail.com.
