Nagaland’s first ISO certified police station in Kohima

Kohima SP, Manoj Kumar A, IPS, and Additional SP, Talisunep Imchen with the SDPO North, M Yambemo and OC North PS, Chubaonen during the handing over of the ISO certification on November 19. (DIPR Photo)
Kohima SP, Manoj Kumar A, IPS, and Additional SP, Talisunep Imchen with the SDPO North, M Yambemo and OC North PS, Chubaonen during the handing over of the ISO certification on November 19. (DIPR Photo)

Kohima, November 19 (MExN): North Police Station, Kohima has become the first police station or government office in the State to be awarded with ISO certification.

Established as the first police station under the Naga Hills district by the British Regime in the year 1933, the North PS Kohima is located in the heart of the State capital and is headed by an Inspector rank officer-in-charge and 88 other ranks.

Kohima Superintendent of Police, Manoj Kumar A, IPS, congratulated SDPO (North), M Yambemo Humtsoe and Officer in-charge of North Police Station, Chubaonen for being able to improve the process and complete the whole process of online application, upgradation, documentation and online auditing within a span of 30 days.

The police station has been awarded ISO 9001:2015 certification on meeting the specified parameters of Quality Management System (QMS) on policing and related scope of activities which includes maintenance of public peace, law and order, prevention, detection and investigation of crime and criminal activities, emergency response, VIP Security and prevention of human trafficking.

Kohima Police had initiated the process of certification by upgrading the existing facilities and adding additional elements with the sole objective to improve the quality of public service and to make the police station more people friendly and accessible. 

To meet the specified parameters, the police station has streamlined the process of character/passport verifications and the system of filing and record keeping. Further, the infrastructure of the police station was upgraded and disposal of various complaints have been made time bound, besides other measures. 

The police station has a reception desk, Para Legal Volunteers help desk, separate interrogation cum investigation room, separate space for visitors, clean drinking water and several other visitor friendly amenities. The whole process of online application, process, upgradation, documentation and online auditing was completed in a span of 30 days.

The upgradation will positively result in better service delivery to the public and uplift the level of proficiency in police administration, the Kohima SP stated. Furthermore, the ISO certification has helped to ensure that the police personnel routinely evaluate their working and implement remedial measures, as and when required. 

ISO 9001 is the international standard that specifies requirements for a Quality Management System (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify.