TRAI, Regional Office Kolkata conducted a consumer outreach programme in Dimapur on March 28.
Dimapur, March 28 (MExN): Telecom Regulatory Authority of India (TRAI), Regional Office Kolkata conducted a consumer outreach programme in Dimapur on March 28. It was conducted in continuance of its silver jubilee celebrations and to mark Azadi ki Amrit Mahotsav.
The consumer outreach programme was organised to educate customers regarding various initiatives taken by TRAI for safeguarding interest of the consumers and various regulatory provisions available for consumer protections, stated a press release from the PIB Kohima office.
In his welcome address, Debjit Saha, Senior Research Officer, TRAI Kolkata Office underlined that the programme was in furtherance to various initiatives taken by TRAI to generate awareness among telecom consumers about various regulatory provisions made available by TRAI for safeguarding consumer interests.
Amit Ghosal, Joint Advisor, Regional Office, Kolkata in the keynote address highlighted various technical developments taking place in communication arena and emphasized on the need for public participation in the process. He discussed about tower frauds taking place and underlined that TRAI, in no case is associated with activities related to acquisition of site for erection of Tower.
The programme was graced by Tali Longchar, Joint Director, GoI, MSME facilitation Center, Nagaland as chief guest. Longchar highlighted that there are some un-banked blocks in Nagaland due to the absence of quality telecom network with required bandwidth for core-banking operation and needs urgent attention for telecom infrastructure development.
Debjit Saha, Senior Research Officer of TRAI Regional Office made a presentation showing various provisions under consumer protection regulation under TRAI and explained about the complaint redressal mechanism available to the customers for lodging and resolving any complaint related to service.
The programme was attended by local residents of Dimapur district, officers of DoT and representatives of all Telecom Service Providers, MSOs and Consumer Advocacy Groups.
It was followed by interactions with consumers regarding their issues with the service and sharing their experiences.
