Kohima, October 30 (MExN): DC Kohima Rajesh Soundararajan, IAS has informed all concerned that as per the direction given by the Chief Minister office, an inspection was carried out by Departmental officials from the District Administration, Police, Food and Civil Supply, Legal Metrology and Consumer Protection on all fuel Retail Outlets within Kohima District on October 10 and 11.
As per a DIPR report, the inspection was carried out at 13 Fuel Retail outlets within Kohima for fuel quality checks, quantity and availability of basic amenities
In this regard, the DC has directed all dealers to immediately put in place the following measures for efficient, clean and proper customer service in all the Retail fuel outlets:
• Correct quality and quantity of fuel to be ensured by all dealers
• Separate toilets for gents and ladies (with proper signage)
• Proper septic tank and soak pit should be constructed. Human waste should not flow out into public drains
• Washrooms and bathrooms should be kept clean at all times
• Clean drinking water (preferably permanent RO system) should be installed
• First- Aid box with necessary valid medicinal aids to be prominently displayed and placed near the counter
• Free Air- refilling to be made available during working hours
• Each morning dealer should prominently display on a board the price of MS and HSD and the morning opening density of fuel @ 15 deg C before commencing of sales
• All dealers should keep filter paper (Whatman 2) to check quality of MS. The filter paper should be made available to customers on demand
• Dealer should keep a standard 5 litr. Measure duly verified by LMCP for exclusive use of pump testing at the retail outlet
• ‘Zero’ setting should be shown to the customer before start of each delivery by the pump attendant • A suggestion or complaint book must be maintained and made readily available to customers on demand
• Dealer should prominently display name and telephone number of the oil company personnel who are to be contacted by the customer in case of complaints
• Dealer should ensure that the outlet is kept adequately illuminated and clean as per housekeeping standards laid down by the oil companies. All required facilities should be adequate
• Safety equipments at retail outlet should be provided as per the statutory requirements and maintained in good working conditions All amenities and facilities as stated above should be made available on or before November 20. “Non- compliance or irregularity if found, in any of the Retail outlets after expiry of the above deadline would invite initiation of prescribed action under relevant guidelines laid under public sector marketing companies which may even lead to closure or cancellation of License etc,” the DC said.
